Shipping & Return Policies on Products

We want you to be 100% satisfied with your purchase. We gladly accept all returns and exchanges within 30 days of the date it was delivered to you, in their unused and original condition with tags attached and in their original packaging.

We reserve the right to determine whether an item is eligible for a return/ exchange.

When the product is returned, the buyer is responsible for the return shipping costs, except in case of manufacturing defects. Please use a trackable shipping method as we can’t refund in case the item is lost during shipping. If all conditions are met, the original form of payment will be credited.

When the product is returned for an exchange, the return shipping costs are waived.

Please note that the original shipping costs are non-refundable.

Returned/ exchanged items must be shipped back within 30 days from the date it was delivered to you to be eligible for a return/ exchange.

Returns/exchanges are not available for sale items.

Please email us at: info@cocoandblue.com with your order number and a short explanation of your return/exchange. We will follow up with return instructions.

All domestic or international orders will ship via UPS or USPS within 48 hours of order completion, with the exception of products shipped from our distribution warehouse (i.e. beds).

Shipping & Return Policies on Supplements

If you’re not completely satisfied with our supplements, we gladly accept returns within 30 days of the date it was delivered to you for a full refund, and a free return label will be provided.

Please note that the original shipping costs are non-refundable.

The supplements have to be in their original container and at least 25% of the product must be left.

Returns can not be accepted for the same product and the same account, more than once a year.

If all conditions are met, the original form of payment will be credited.

Some dogs are pickier than others, and even though we make sure that our supplements are yummy, it may take few days for your dog to get used to their taste. Please mix the supplements as directed, for few days before considering any return.

Returned items must be shipped back within 30 days from the date it was delivered to you to be eligible for a return.

Please email us at: info@cocoandblue.com with your order number and a short explanation of your return. We will follow up with return instructions.

All domestic or international orders will ship via UPS or USPS within 48 hours of order completion.